Cox Service Level Agreement

Includes applicable monthly fees and discounts, one-time fees, and activation fees. Prices do not include taxes, royalties and surcharges. Charges for subscriber services are excluded. You can appear prorated on your invoice if you change the services before the end of the billing period. Prorated fees are not shown here. Prices and/or, where applicable, the applicability of contracts may differ from existing contract prices and/or updates. All prices and packages are free. While there is little noticeable difference between cable TV and satellite TV service, the internet is another thing. Cable internet can provide download speeds of up to 1 Gbps (1,000 Mbps), but satellite internet at most 100 Mbps (average speed: 25 Mbps). Satellite internet is also more expensive than cable internet and much less reliable – in other words, it`s not much (unless it`s the only internet you can get, especially in remote areas with little infrastructure).

Like most cable INTERNET providers, Cox sets a data cap for the service – but you`ll probably never get there. Cox`s monthly cap of 1TB (terabyte) is comparable to streaming more than 400 hours of HD movies and TV shows. If you can consume it in a month, you deserve an internet break. Mid-range bronze duo Cox offers a nice balance of speed and channels for $109.99 per month, but the second, more expensive Silver Duo (confused there are two “Silvers”) gives you a lot more for an extra $40. If you have a house hungry for bandwidth, it might be worth it. The Cox Internet service is compatible with a long list of modems from external sources, as long as they are DOCSIS 3.0 or 3.1. Plans below 150 Mbps work with older DOCSIS 2.0 modems. For the next 60 days (starting March 13, 2020), cox will not stop service to individuals or small businesses, in line with the FCC`s commitment, “because they are unable to pay their bills due to disruptions caused by the coronavirus pandemic.”* Note: Most promotional prices cannot be combined with promotional prices for other services. The normal rate for this service may apply if another advertising service is added to your cart. The offer expires on 28.09.2020 and is available to new private customers in cox service areas. Offer only applies to new Cox Contour TV Ultimate subscriptions with HBO®, Cinemax®, Showtime® and Starz®, Internet Service and Digital Telephone Premier.

Bundle rate increases $20/mo for 13-24 months. After the action period, regular rates apply. Prices include exclusive additional equipment fees, indoor wiring fees, additional power outlets, taxes, surcharges (including video transmission surcharge ($13.50/month) and regional sports surcharge ($8.25/month, depending on the Cox market) and other fees. Not all services and features are available everywhere. Credit quality control and/or accounting may be required. Offer not combinable with other product offers. Just online orders. Other restrictions may apply. The advertised rate includes a monthly recurring service fee, but no equipment fee.

Additional fogs, interior wiring, connection, activation, taxes, franchise fees and surcharges are additional. Modem required for service. For optimal performance, it is recommended to use a Cox-approved cable modem. Continuous or error-free internet service or the speed of your service is not guaranteed….